Frequently Asked Questions
Everything you need to know about your Slumberland experience.
What are your delivery options?
We offer several delivery options, including Full-Service Delivery with professional assembly and packaging removal, as well as Doorstep Delivery for a more contact-free experience.
What is your return policy for furniture?
We offer a 30-day Total Satisfaction Guarantee on most furniture items. If you are not satisfied with your purchase, you can exchange it or return it for a refund, minus applicable restocking and delivery fees.
Do you offer financing for large purchases?
Yes, we provide various flexible financing plans through our partners, including options with no interest if paid in full within a specified promotional period, subject to credit approval.
How can I track my order status?
Once your order is processed, you will receive a confirmation email. You can track your delivery status directly on our website using your order number and phone number.
Do mattresses come with a trial period?
Yes, most of our mattresses come with a 365-night comfort guarantee. We require you to sleep on the mattress for at least 30 nights to allow your body to adjust before requesting an exchange.
What should I do if my furniture arrives damaged?
Please inspect your items upon delivery. If you notice any damage, notify the delivery team immediately or contact our customer service department within 48 hours to schedule a repair or replacement.